This qualification reflects the role of cleaners responsible for undertaking a range of cleaning tasks according to their work schedules, liaising with clients and in some cases members of the public, and operating in a range of general residential and commercial settings as well as specialist cleaning environments. The cleaner may work alone, with or without supervision, and has responsibility for selecting, preparing and using appropriate cleaning methods for a range of cleaning situations while ensuring safe work practices.
Course Information Sheet
Please contact Daniels Associates for course pricing.
Course pricing varies depending upon government funding and number of enrolments.
Approximately 12-24 months.
This qualification is suitable for an Australian apprenticeship pathway.
Entry & Admission Requirements
For entry into this qualification you are required to be working in a cleaning role or arrange appropriate employment in a cleaning role. Daniels associates does NOT provide student assistance for work placement or employment.
For more information on entry and admission requirements including various type of Government funding available through Daniels Associates please refer to the course information sheet.
Course Outline and Learning Outcomes
The table below contains information on the Certificate III in Cleaning Operations course (Qualification) outlined and practical learning outcomes for each competency in the course.
|Course Sections||Competency units||Practical learning outcomes|
Workplace Health and Safety
Clean using safe work practices (core)
|This unit of competency specifies the outcomes required to undertake cleaning tasks safely and according to company health and safety policies and procedures and legislative requirements. The unit covers assessing the work environment for hazards and ensuring risks are controlled; checking and maintaining equipment and materials, including storing and handling hazardous chemicals; safely handling equipment; and following required processes in the event of a health and safety incident in the workplace.|
Maintain cleaning storage areas (core)
|This unit of competency specifies the outcomes required to maintain cleaning consumable storage areas to ensure they are accessible to authorised personnel only, that their contents are safely stored, and that equipment is maintained in serviceable condition. It requires the ability to maintain and operate a safe and efficient cleaning storage area following established procedures for storing and using chemicals according to legislative and health and safety requirements.|
Room Cleaning – General Cleaning
Clean and maintain furniture and fittings
|This unit of competency specifies the outcomes required to wash furniture and fittings and to present rooms according to client requirements. The unit covers assessing the extent of the cleaning task; identifying the different surface types; selecting and using cleaning techniques and chemicals required for the task; and returning furniture and fittings, including loose items, to their original position.|
Clean wet areas
|This unit of competency specifies the outcomes required to clean wet areas, including bathrooms, toilets, change rooms and laundries and their associated fixtures and fittings, so that they are free from soil, odour and hazards. The unit covers assessing the extent of cleaning required; selecting required equipment, chemicals and methods; and performing the cleaning task safely and efficiently.|
Clean using microfibre and chemical-free techniques
|This unit of competency specifies the outcomes required to use microfibre and chemical-free cleaning techniques to clean a range of surfaces.. It covers assessing the capacity for microfibre and chemical-free cleaning techniques to clean surfaces, selecting required equipment and cleaning techniques, and ensuring microfibre products are cleaned and stored correctly|
Remove waste and recyclable materials (core)
|This unit of competency specifies the outcomes required to identify waste and recyclable materials to be removed, assess hazards associated with their removal, remove waste collected or created through the cleaning process, and safely transfer it to a dedicated waste disposal point for collection using required equipment and methods.|
Communication & Glass Cleaning
Support leadership in the workplace
|This unit of competency specifies the outcomes required to promote a supportive culture and environment in the workplace that enables effective leadership. The unit covers participating in and facilitating team planning, and promoting team commitment and cooperation.|
Clean glass surfaces
|This unit of competency specifies the outcomes required to clean glass surfaces, including mirrors, doors and windows, from the ground using extension poles to aid access if required. The unit covers assessing the extent of the cleaning task and selecting required equipment, chemicals and methods.|
Hard Floor cleaning
Maintain hard floor surfaces
|This unit of competency specifies the outcomes required to clean and maintain hard floor surfaces, selecting the required equipment, chemicals and methods in order to perform the task safely and efficiently.|
Maintain carpeted floors
|This unit of competency specifies the outcomes required to maintain carpeted floors using a range of methods, including hand collecting waste, sweeping, using a dustpan and brush, using low-water cleaning methods, and vacuuming. It covers assessing the extent of the cleaning task, and selecting the required equipment, chemicals and methods to perform the task safely and efficiently.|
Remove carpet stains
|This unit of competency specifies the outcomes required to identify the nature of carpet stains and remove the stains using selected stain removal techniques, chemicals and equipment. The selection of required equipment, chemicals and methods is essential for performing the task safely and efficiently.|
Provide effective client service (core)
|This unit of competency specifies the outcomes required to establish client relationships, and identify and meet client needs through the delivery of services or by providing information and advice on products and services.|
Confirm and apply privacy and security requirements for cleaning work (core)
|This unit of competency specifies the outcomes required to confirm and apply personal and property security procedures when cleaning a work site, and to maintain client privacy. It also involves obtaining and securing property access information and equipment, and confirming and applying procedures when security risks are evident.|
Clean using environmentally sustainable work practices
|This unit of competency specifies the outcomes required to clean using the environmentally sustainable work practices defined by company and government compliance requirements. The unit covers identifying resource use, ensuring compliance with regulatory requirements, and contributing to improvements in environmentally sustainable work practices.|
Learning Pathways (Delivery modes)
These workshops are normally 6 hours in duration and include training and assessment activities. At these sessions the trainer will reference and follow the guide provided within the ‘Lesson Plan’.
This is a combination of trainer lead workshops, coaching and mentoring sessions and distance learning components. This model offers flexibility but also the benefits of face to face delivery.
Learning materials and assessments are issued to students in hard copy or via email to study in their own space with access to trainers and administration support via; phone, email or scheduled support sessions.
All candidates who undertake CPP30316 Certificate III in Cleaning Operations are provided with advice on employment and training options.
Candidates who complete Certificate III and intend to further their knowledge are encouraged to enrol in a Certificate IV in Cleaning Management (CPP40416).
Daniels Associates recognises relevant qualifications issued by other RTOs. There is no fee for National Recognition.
Recognition of Prior Learning (RPL)
RPL is an assessment process that enables an applicant to gain recognition of skills and knowledge regardless of how they were achieved. This may include formal or informal learning, work experience or general life experience.
In order to grant RPL Daniels Associates trainer and assessor must be confident that the applicant is currently competent against the units of competence in the qualification. The evidence to demonstrate this may include certificates, references from past employers, testimonials from clients and work samples.
Where RPL is granted you do not have to participate in further training and assessment for skills and knowledge that you already possess. There is a fee for RPL assessment.