This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine and variable tasks in collaboration with others in a team environment. This course provides the skills and knowledge required to perform a variety of functions including patient services, blended patient/cleaning services and food services.
Please contact Daniels Associates for course pricing.
Course pricing varies depending upon government funding and number of enrolments.
Approximately 12-24 months.
This qualification is suitable for an Australian apprenticeship pathway.
Entry & Admission Requirements
For entry into this qualification you are required to be working in a health services role or arrange appropriate employment in a health services role. Daniels associates does NOT provide student assistance for work placement or employment.
For more information on entry and admission requirements including various type of Government funding available through Daniels Associates please refer to the course information sheet.
Course Outline and Learning Outcomes
Learning Pathways (Delivery modes)
These workshops are normally 6 hours in duration and include training and assessment activities. At these sessions the trainer will reference and follow the guide provided within the ‘Lesson Plan’.
This is a combination of trainer lead workshops, coaching and mentoring sessions and distance learning components. This model offers flexibility but also the benefits of face to face delivery.
Learning materials and assessments are issued to students in hard copy or via email to study in their own space with access to trainers and administration support via; phone, email or scheduled support sessions.
All candidates who undertake Certificate II in Health Support Services are provided with advice on employment and training options.
Candidates who complete Certificate II and intend to further their knowledge are encouraged to enrol in a Certificate III related Health qualification such as Certificate III Health Services Assistant HLT33115.
Daniels Associates recognises relevant qualifications issued by other RTOs. There is no fee for National Recognition.
Recognition of Prior Learning (RPL)
RPL is an assessment process that enables an applicant to gain recognition of skills and knowledge regardless of how they were achieved. This may include formal or informal learning, work experience or general life experience.
In order to grant RPL Daniels Associates trainer and assessor must be confident that the applicant is currently competent against the units of competence in the qualification. The evidence to demonstrate this may include certificates, references from past employers, testimonials from clients and work samples.
Where RPL is granted you do not have to participate in further training and assessment for skills and knowledge that you already possess. There is a fee for RPL assessment.