About Daniels Associates
Daniels Associates is dedicated to transforming individuals into highly skilled support services workers through industry relevant, practical training programs. Our hands-on approach, commitment to excellence, and focus on real-life simulations set us apart in preparing you for the challenges of support worker roles in healthcare, aged care, community services and commercial cleaning.
Student Information & Resources​
We encourage and embrace lifelong learning. If you have not studied in a long time we would welcome the opportunity to show you how much fun and invigorating Adult learning can be.
Our students come from all walks of life and all areas of society: a large number of our students come from non-English speaking backgrounds. We welcome diversity in Australian society and make every effort to assist students with language and literacy difficulties in completing their studies with us.
Our job is to provide you with a platform to increase your skills and knowledge, or recognise your pre-existing skills and knowledge.
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Unique Student Identifier
New laws effective from the 1st of January 2015 require all students to have a Unique Student Identifier (USI) - an identification number that is recognised throughout Australia.
Setting up a USI is very easy to do and is part of your enrolment process with us.
All registered training organisations are required by law to obtain and verify a Student’s USI before issuing them their qualification or Statement of Attainment.
More information is available on the Australian Government USI website.
https://portal.usi.gov.au/student
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Student Handbook
The student handbook contains important information about Daniels Associates and our policies and procedures.
Topics covered include; student support, course deferrals, RPL and credit transfer, training and assessment processes, plagiarism, student rights and responsibilities, consumer protection and access to your records.​
Click here to access the Student Handbook.
Refund Policy
All of our accredited qualifications have a 5 day cooling off period: We give you five (5) days to change your mind and receive a full refund on any qualification fees paid. Online short courses are non-refundable once you have activated your username and password. Read our full refund policy below for more information, and details on refunds where government funding has been used.
Grievances, Complaints, Appeals Procedure
During your time studying with Daniels Associates, you might have a concern about your course, your teachers, other staff or Daniels Associates policies and procedures.
We encourage you to contact our RTO Manager if you want to make a complaint or a suggestion.
If you do have a complaint, we recommend you talk to someone as soon as the situation arises. This way, it won’t escalate unnecessarily into a bigger problem. Most concerns can be solved by talking to a staff member because they know your situation and can respond to your concerns promptly.
Privacy Policy
Our enrolment and pre-enrolment processes seek personal information for the sole purpose of enrolling trainees/students in our courses.
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Government Funding
The Australian federal government, and some state governments offer funding for you to complete your training and gain an accredited qualification.
The following government funding programs can be used with our accredited courses:
Traineeship Funding
Up to $3,700 of government funding is available for Certificate III and higher qualifications through the Australian government's Incentives for Australian Apprenticeships (IAA) program. Funds are available to anyone from 15 to 65 years of age.
NSW Smart & Skilled Funding
If you are over 15, living or working in NSW, and are a resident or citizen of Australia or a New Zealand citizen, and enrolling in a traineeship there is NO course enrolment fee. The qualification is fully subsidised by the NSW government.
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Queensland Career Start Funding
If you are living in Queensland and you are a citizen of Australia or New Zealand, or an Australian permanent resident, then you may be able to access our Certificate III courses for as little as $25.
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Queensland Career Start Traineeship Funding
If you are living in Queensland then you may be able to access our Certificate III in Cleaning Operations CPP30321 or Certificate III in Health Services Assistance HLT33115 qualification for as little as $560 with subsidised funding via an Apprenticeship Network Provider.
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